How do I complain to GoFundMe?
How to contact our team:
- Click the “Get help” button at the bottom of each Help Center article.
- Enter your question in the box to see potential answers to your question.
- If your question is still not answered, please complete the short form which provides our team with necessary information.
Is it anonymous to reporting a GoFundMe?
Provide contact information. You cannot submit an anonymous complaint to GoFundMe. The platform requires you to provide your name and telephone number, as well as the email address associated with your GoFundMe account.
What happens if my GoFundMe is reported?
If fundraiser content violates our Terms of Service, the fundraiser may be suspended by the GoFundMe Community Management team. When a GoFundMe fundraiser is suspended, the link is inactive to the public and can only be viewed by the GoFundMe organizer or the added beneficiary.
Can GoFundMe withhold funds?
GoFundMe is not a payment processor and does not hold funds. GoFundMe does not withhold funds for tax purposes or otherwise.
How do I contact GoFundMe by email?
If you have other law-related questions, please send an email to [email protected].
Does GoFundMe have a customer service number?
Does GoFundMe have a customer service number? While GoFundMe does not have a customer service number, our Customer Care team is dedicated to helping through email support.
What happens to unused GoFundMe money?
Our team of Trust & Safety specialists work night and day to make sure that funds get to the intended recipient, every time. In the rare case that something isn’t right, we will refund your donation. If funds aren’t delivered to the right person, we will donate the missing amount.
What happens to GoFundMe money if not used?
Why am I getting a refund from GoFundMe?
If GoFundMe finds that fundraiser donations have been misused, then you may be eligible for a refund. Please note that when a donor claim is submitted and a refund issued, the organizer is notified of the refund and the name used to donate.
How do I retract a GoFundMe donation?
Refunding a donation
- Sign into your account.
- Click your icon in the top right hand corner.
- Click Revenue.
- Search for your donor’s name or email.
- Click on their name.
- Click the white Refund button on the top right hand corner.
How long does it take to get money from GoFundMe?
The funds will be deposited in your bank account, on average, 2-5 business days from the date they are sent, and your GoFundMe account will show the estimated arrival date. Note: The transfer speed of 2-5 business days is highly dependent on the processing speed of your bank.
Does GoFundMe take a cut 2021?
Does GoFundMe get a cut? Yes. GoFundMe no longer charges a platform fee, so it is free for people to start a campaign. The company asks donors to leave a voluntary tip after making a donation.
Does GoFundMe have a problem?
Reviewers and users of GoFundMe have reported a number of serious issues with the company. A PCMag review of GoFundMe noted that in order to actually withdraw the funds you’ve raised, GoFundMe makes you give them your full social security number.
How do I ask a question on GoFundMe?
Submit your question through Email or Chat. Chat availability is based on the time of day and your location. You will know that chat is available if you see the “Chat now” button. Please provide the exact email address you used to create your GoFundMe account or make a donation.
What is GoFundMe’s new platform fee policy?
Considering the role GoFundMe plays in raising money for people in crisis, its 5% platform fee for campaigners had always come under criticism, opening the door for competitors to undercut them with charitable crowdfunding free of platform fees. On November 30th, 2017, GoFundMe announced a big policy change: It no longer charges a 5% platform fee.
Is there a GoFundMe page set up for a funeral?
My family reported a GoFundMe page set up for our loved one funeral. Asked us to submit all these documents all over email. Their decision was for other party to keep money & no contributions for funeral.